Refund policy
RETURNS, REFUNDS AND CANCELLATIONS
RETURN POLICY
You can return any item ordered, other than a personalized order, from the online shop within 10 days of receipt. In the case of damaged or defective item, please contact our customer care team immediately at info@duebuoi-america.com
Personalized orders may not be returned.
Any use or damage by you, or damage due to your improper repackaging, may result in further charges as necessary to place the returned items in a condition that will allow them to be resold; or in the rejection of the returned goods by Due Buoi America.
Once you have completed return process, a return form will become available to print and enclose in your parcel sent with the delivery. Use this to return the goods free of charge. Expect to receive notification of a successful return after the warehouse has received and processed your request.
In order that we can process your return quickly, please note the following:
- Complete the online return form at
- Always use the original packaging
- Label these with our pre-paid shipping label
Returned items must be accompanied by the original labels and fastenings, and should be in a state expected after normal usage in inspecting and trying on the product. Due Buoi America is unable to sell any returned items with a strong odor or other signs of use. We reserve the right to assert claims for compensation in such cases.
REFUNDS
Due Buoi America will process your refund as quickly as possible. If after examination of your return there will be a credit in your favor, we will refund the amount immediately to the credit card used when ordering. You will be notified about your successful return by e-mail. Please allow two billing cycles for this credit to appear on your credit card statement.
ORDER CANCELLATION
A cancellation on the Website is not possible. If you wish to cancel your order, please contact our Customer Service team immediately info@duebuoi-america.com so we can determine whether or not cancellation is possible. If your order is already in order picking, a change or cancellation is not possible.
KNIVES AND TOOLS
Due Buoi America guarantees all spatulas and tools to be of first class stainless steel and against any defects in material and workmanship. Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee.